Relocation services

ASR is a specialized company that provides relocation services for domestic and international companies, embassies and their foreign employees. The relocation service, specially adapted to business clients who come to live and work in Bosnia and Herzegovina, allows them to find their new home without the stress and loss of time that usually accompany cooperation with multiple real estate agencies and property owners.

Through close cooperation with the human resources department, we facilitate relocation for employees and companies, providing individualized service to ensure a comfortable and safe relocation from their country to Bosnia and Herzegovina.

Our service covers various aspects of relocation, including finding properties, schools, orientation tours and airport transfers.

It is important to note that our relocation services differ from the services of transport companies that focus exclusively on the relocation of things, while we provide support in moving life from any part of the world to Bosnia and Herzegovina.

Learn more about our relocation services.

Home search

The relocation process can be daunting for employees and their families, impacting their well-being and success in their new environment. Assisting expatriates in finding suitable housing and integrating into their new community is crucial for a smooth transition.

Efficiently securing a suitable home facilitates a swift return to productivity, vital for adapting to the new workplace environment.

By collaborating closely with reputable real estate agencies, we streamline the home-finding process, granting access to the entire market. After understanding specific needs and preferences, we arrange property viewings with multiple agencies, saving time and money by eliminating unsuitable options.

Once a suitable property is chosen, we handle negotiations, lease agreements, and oversee the moving process, ensuring clarity and compliance with rental terms.

Throughout the tenancy, we offer continuous support, addressing any issues that may arise. ASR Relocation is committed to assisting clients throughout their stay in our country.

Pre-move tour

The pre-move tour can play a significant role in the decision-making process for potential employees who are considering an assignment offer.

ASR Relocation consultant provides comprehensive guidance during the tour, introducing the employee to the host city and its amenities. This includes a review of housing options, schools, cost of living, and general expatriate lifestyle considerations tailored to the employee’s family dynamics.

By the end of the tour, your employee will have the necessary information to make an informed decision about accepting the assignment.

Welcome packet with brochures and guidebooks

 

What is included?

  • Airport transfers
  • Overview of living area – upon the housing criteria presented by the client
  • Distance from office to living areas and schools/kindergartens
  • Public transportation
  • Hospitals & emergency services
  • Child Care and schooling overview
  • Orientation tour of the city showing the main areas, medical facilities, shopping areas, parks, museums, leisure facilities, government offices
  • Relevant information based on employee’s needs and special requirements

Settling-in services

Navigating everyday tasks such as finding a family doctor or grocery shopping can be daunting in a foreign country, potentially affecting an employee’s work performance during relocation. ASR Relocation consultants offer tailored guidance to expatriate families, easing the transition to daily life in Bosnia and Herzegovina and fostering a sense of belonging in their new surroundings.

We provide personalized settling-in service packages designed to meet the unique needs and interests of each employee, ensuring a smooth integration process.

The services package includes, but is not limited to:

  • Overview of the new area where the transferee will live
  • Auto rental and purchase advice
  • Move-in-day assistance
  • Furniture purchase advice
  • Introduction to expatriate support groups
  • Introduction to clubs and associations
  • Banking services
  • Shopping
  • Transport
  • Health care
  • Leisure activities

School and kindergarten search

When an employee relocates with under-age children, securing suitable education in Bosnia and Herzegovina becomes paramount. Making the right schooling choice accelerates the relocation process and enhances the employee’s workplace performance.

For an informed decision, it’s crucial to involve professionals familiar with schooling options in the new country. ASR Relocation provides the expertise of experienced destination consultants. We guide you in selecting the most appropriate international school or kindergarten, ensuring the best solution for your children.

What is included?

  • Pre-arrival interview to assess the educational needs of the employee’s children
  • Providing an overview of potential local or/and international schools or kindergarten with details on specific curricula and schooling costs
  • School or kindergarten search comparisons
  • Arranging appointments as needed
  • Accompanying the client on school or kindergarten visits
  • Assist with registration

Tenancy managment

During your employee’s tenancy in Bosnia and Herzegovina, ASR Relocations will manage all monthly payments related to the lease agreement.

Additionally, we will handle lease renewals as necessary, negotiating terms and addressing any associated issues in accordance with client policies and employee preferences.

 

What is included?

  • Advise the employee of all obligations and duties in respect to maintaining the premises in a good and liable order in connection with housing policies
  • Apply for all utility connections
  • Tracking of critical dates such as lease renewal and lease re-negotiation dates
  • Consolidation and invoicing of utilities on a monthly (or other) basis per portfolio
  • Summary utility expense reporting on a “per property” basis is also available
  • Cancellation of utilities
  • Regular preventative maintenance visits
  • Handle minor repairs and other handyman services
  • Negotiate major repairs with the landlord and inspection thereof upon completion of work

On going support

Following the successful relocation to their new home, our clients can rely on our telephone helpline for any inquiries or assistance needed to facilitate the settling-in process.

What is included?

  • Emergency support (providing information, finding suppliers, service companies, etc)
  • Forwarding of information in local language on behalf of the client
  • Verbal translation of documents (correspondence from authorities)
  • Supervision of timely deliveries and services
  • Coordination of repairs and other works
  • Handling of correspondence in emergency situations

Temporary housing assistance

Temporary housing serves as a transitional solution for accommodating your employee and their family before they settle into a long-term property. We have a thorough understanding of the temporary accommodation market and can secure the best options for our clients.

ASR Relocation consultants excel in finding and booking temporary accommodations that align with the client’s budget, preferred location, and specific needs. All properties offered are fully furnished and equipped with kitchens to ensure comfort and convenience for the duration of their stay.

 

What is included?

  • Searching based on client’s needs
  • Reservation of temporary accommodation
  • Registration/ canceling registration
  • Assistance with running different errands as per the client’s request

Departure service

While the primary goal of the relocation process is to ensure the smooth integration of the transferee into their new job and environment, it’s important to recognize that relocation isn’t fully complete until the employee departs for their next destination. Therefore, the final steps involve handling the termination of the tenancy and assisting the employee in transitioning smoothly to their next assignment.

What is included?

  • Inspection and inventory check-out
  • Property condition
  • Notification to the Post Office of change of address and arranging for mail forwarding service
  • Cancel club membership
  • Arranging disposal of any trash following the move out
  • Arranging pick-up of any remaining furniture item not being shipped with employee to local charitable organization
  • Assist employee with the transport of any cars not being shipped with them
  • Contact all relevant utilities and advice of cancellation and final billing
  • Accompany employee and family to local relevant authorities for visa/residency and complete forms to exit country
  • Negotiation of return of deposit and, through use of the property inventory, assisting the employee in attempting to avoid any potential legal claims over the property condition
  • Organizing Moving Companies to make offer for their relocation

Airport transfers

ASR Relocation provides airport transfer services for your employees and guests. Upon arrival, our consultant will be readily identifiable with a clearly printed sign bearing the employee’s first and last name. During the journey to the hotel or apartment, our relocation consultant will offer brief cultural training and provide brochures about Sarajevo, ensuring the employee feels safe and comfortable in their new surroundings.

 

What is included?

  • Early recognition of client’s wishes and needs in order to save client’s time and money
  • Employee/Guest feel safe and pleasant upon his/her arrival
  • Provides the employee arrival without stress or any difficulties